I often answering the calls at office.
Many Most of them talk out of the blue without even identifying themselves. This is so common that I am beginning to wonder, how come nobody ever taught them to introduce themselves.
Here are a few examples of what I hear when I pick up the phone and say hello –
“Is your office your own or rented property?”
“There is an issue with my delivery.”
“I have not yet received my quotation.”
“I want to talk to the person in charge.”
“Do you have a — printer?”
“How many employees do you have?”
Then, there was this girl who once called uncle and asks: “What is your student card and passport number?” She was from the hostel and they were verifying the details of the hostel students. A point-blank question like that and she could not explain why she wanted it!
When you don’t explain anything, why do you expect people to reveal all these details to some random person over the phone? So, next time you are making an official call, please state your name, where are you calling from and then the purpose of your business, so that you can be redirected to the right person, instead of point-blank shooting questions. Seems like common sense but looks like this needs to be stated.